Information security management system

Effortless Admin's security policies and procedures


​13​ Disposable Media Policy

EA recognizes that media containing ePHI may be reused when appropriate steps are taken to ensure that all stored ePHI has been effectively rendered inaccessible. Destruction/disposal of ePHI shall be carried out in accordance with federal and provincial law. The schedule for destruction/disposal shall be suspended for ePHI involved in any open investigation, audit, or litigation.

EA utilizes dedicated hardware from Subcontractors. ePHI is only stored on SSD volumes in our hosted environment. All SSD volumes utilized by EA and EA Customers are encrypted. EA does not use, own, or manage any mobile devices, SD cards, or tapes that have access to ePHI.

​13.1​ Disposable Media Policy

  1. All removable media is restricted, audited, and is encrypted.
  2. EA assumes all disposable media in its Platform may contain ePHI, so it treats all disposable media with the same protections and disposal policies.
  3. All destruction/disposal of ePHI media will be done in accordance with federal and provincial laws and regulations and pursuant to the EA’s written retention policy/schedule. Records that have satisfied the period of retention will be destroyed/disposed of in an appropriate manner.
  4. Records involved in any open investigation, audit or litigation should not be destroyed/disposed of. If notification is received that any of the above situations have occurred or there is the potential for such, the record retention schedule shall be suspended for these records until such time as the situation has been resolved. If the records have been requested in the course of a judicial or administrative hearing, a qualified protective order will be obtained to ensure that the records are returned to the organization or properly destroyed/disposed of by the requesting party.
  5. Before reuse of any media, for example all ePHI is rendered inaccessible, cleaned, or scrubbed. All media is formatted to restrict future access.
  6. All EA Subcontractors provide that, upon termination of the contract, they will return or destroy/dispose of all patient health information. In cases where the return or destruction/disposal is not feasible, the contract limits the use and disclosure of the information to the purposes that prevent its return or destruction/disposal.
  7. Any media containing ePHI is disposed using a method that ensures the ePHI could not be readily recovered or reconstructed.
  8. The methods of destruction, disposal, and reuse are assessed periodically, based on current technology, accepted practices, and availability of timely and cost-effective destruction, disposal, and reuse technologies and services.
  9. In the cases of an EA Customer terminating a contract with EA and no longer utilize EA Services, the following actions will be taken depending on the EA Services in use. In all cases it is solely the responsibility of the EA Customer to maintain the safeguards required of PIPEDA once the data is transmitted out of EA Systems. EA will provide the customer with 30 days from the date of termination to export data.
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